This Shipping & Returns Policy explains how Stealth Peptides handles order processing, delivery, cancellations, returns, damaged goods and refunds.
All products supplied by Stealth Peptides are sold strictly for laboratory research, analytical testing and authorised scientific investigation only. Products are not for human consumption, animal consumption, medical use, therapeutic use, diagnostic use, cosmetic use, nutritional use or recreational use.
By placing an order with Stealth Peptides, you confirm that you have read, understood and accepted this Shipping & Returns Policy, together with our Research Only Disclaimer, Terms and Conditions and Privacy Policy.
Orders are processed once payment has been received and the order has passed any internal checks required by Stealth Peptides.
We aim to process orders as quickly as possible, but processing times may vary depending on order volume, product availability, payment clearance, compliance checks, courier availability and other operational factors.
Stealth Peptides reserves the right to delay, hold, cancel or refund any order where further verification is required or where we believe an order may be inconsistent with our research-only policy.
Before dispatching an order, Stealth Peptides may carry out checks to ensure that the order appears consistent with legitimate research-only use.
We reserve the right to request further information, refuse service, cancel an order or issue a refund where we believe:
Stealth Peptides may offer shipping to selected locations only. Available shipping destinations may change at any time without notice.
It is the customer’s responsibility to ensure that the purchase, possession, importation, storage and use of any product ordered from Stealth Peptides is lawful in their country, region, institution or professional environment.
Stealth Peptides does not guarantee that any product listed on this website is lawful to import, purchase, possess or use in every jurisdiction.
Available shipping methods will be displayed at checkout where applicable.
Shipping options, estimated delivery times, courier availability and delivery charges may vary depending on the delivery address, order value, product type and courier restrictions.
Any delivery timeframe shown on this website or at checkout is an estimate only and is not guaranteed unless explicitly stated otherwise.
Stealth Peptides aims to dispatch orders within the stated processing timeframe wherever possible. However, delivery times may be affected by factors outside our control, including courier delays, customs checks, weather, strikes, address issues, payment delays, stock availability and compliance reviews.
Stealth Peptides is not responsible for delays caused by third-party couriers, customs authorities, incorrect delivery details or events beyond our reasonable control.
Shipping charges, where applicable, will be calculated and displayed during checkout before the order is completed.
Shipping charges may vary depending on the selected delivery method, destination, order size, courier charges and any applicable handling requirements.
Stealth Peptides reserves the right to update shipping prices at any time.
Customers are responsible for providing complete and accurate delivery information when placing an order.
Stealth Peptides is not responsible for failed delivery, delayed delivery, returned parcels or lost parcels caused by incorrect, incomplete or outdated delivery details provided by the customer.
If an order is returned to us due to an incorrect address, failed delivery attempt, refusal of delivery or failure to collect from a delivery point, additional shipping charges may apply before the order can be resent.
If a courier attempts delivery and the parcel is not accepted, collected or rearranged within the courier’s required timeframe, the parcel may be returned to Stealth Peptides.
Where a parcel is returned to us due to failed delivery, non-collection, incorrect address details or refusal of delivery, we may deduct the original shipping cost, return shipping cost and any reasonable handling or processing costs from any refund due, where permitted by law.
If the goods cannot be resold due to their condition, storage requirements, seal status, temperature exposure, contamination risk or handling concerns, Stealth Peptides reserves the right to refuse a refund or reduce the refund amount where legally permitted.
If you believe your parcel has been lost in transit, you must contact Stealth Peptides as soon as possible using the contact details provided on our website.
We may need to investigate the issue with the courier before offering a replacement, refund or further resolution.
A parcel will not normally be treated as lost until the courier has confirmed that it is lost or until a reasonable investigation period has passed.
If your parcel arrives damaged, you must contact Stealth Peptides as soon as possible after delivery.
To help us investigate and resolve the issue, you may be asked to provide:
Please do not dispose of the packaging or products until we have confirmed whether they are needed for investigation.
If you receive an incorrect item, you must contact Stealth Peptides as soon as possible after delivery.
We may ask you to provide photographs of the item received, including the label, packaging and order paperwork where applicable.
If we confirm that an incorrect item has been sent, we will arrange an appropriate resolution, which may include a replacement, return, refund or store credit depending on the circumstances.
If an item is missing from your order, you must contact Stealth Peptides as soon as possible after delivery.
We may investigate the order records, packing records, parcel weight, courier information and any photographs provided before confirming the appropriate resolution.
If we confirm that an item was missing from the order, we will arrange an appropriate resolution.
If you wish to cancel an order before it has been dispatched, you should contact Stealth Peptides as soon as possible.
Where an order has not yet been dispatched or prepared for dispatch, we may be able to cancel the order and issue a refund.
If an order has already been processed, packed, handed to the courier or dispatched, it may no longer be possible to cancel the order before delivery.
Due to the nature of research materials, we can only accept returns where the product is unopened, unused, untampered with, in its original packaging and in a condition suitable for resale.
Returned products must have all seals, labels, packaging and protective materials intact.
We cannot accept returns for any product that has been opened, unsealed, used, handled inappropriately, damaged, contaminated, stored incorrectly or otherwise made unsuitable for resale.
Stealth Peptides reserves the right to refuse a return where accepting the product back would create a safety, contamination, compliance, quality-control or resale concern.
If you wish to request a return, you must contact Stealth Peptides within 14 days of receiving your order, unless a different period is required by applicable law.
Once a return has been approved, you must send the item back within the timeframe provided by Stealth Peptides.
Returns sent without prior approval may be refused.
All returned goods must be:
If returned goods arrive damaged, opened, unsealed, contaminated, incomplete or unsuitable for resale, we may refuse the return or reduce the refund amount where permitted by law.
We may be unable to accept returns for certain products, including but not limited to:
Unless the item is confirmed to be faulty, damaged on arrival, incorrect or otherwise required by law, the customer is responsible for the cost of returning the item.
We recommend using a tracked and insured return service, as the customer is responsible for the returned item until it has been received and inspected by Stealth Peptides.
Stealth Peptides is not responsible for returned items that are lost, delayed or damaged in transit.
If a product is faulty, damaged on arrival or materially different from the product ordered, please contact Stealth Peptides as soon as possible.
We will review the issue and may offer a replacement, refund or other suitable resolution depending on the circumstances.
This policy does not affect any statutory rights you may have under applicable consumer law.
Refunds will only be issued once the return has been approved and, where applicable, the returned goods have been received and inspected by Stealth Peptides.
If the return is accepted, refunds will usually be made to the original payment method used for the order.
Refund processing times may vary depending on the payment provider, bank, card issuer or payment method used.
Original shipping charges may not be refundable unless the item is confirmed to be faulty, damaged on arrival, incorrect or otherwise required by law.
Stealth Peptides may issue a partial refund where returned goods show signs of handling, damage, missing packaging, broken seals, contamination risk, storage issues or any other condition that reduces their value or makes them unsuitable for resale, where permitted by law.
We may also deduct reasonable costs relating to failed delivery, return shipping, payment processing, handling or restocking where legally permitted and appropriate.
Exchanges may be offered at the discretion of Stealth Peptides.
We are not obliged to offer an exchange where the product has been opened, unsealed, used, damaged, stored incorrectly, contaminated or made unsuitable for resale.
If an exchange is approved, the replacement item will be dispatched once the original item has been received and inspected, unless we agree otherwise.
Where international shipping is available, customers are responsible for ensuring that products can legally be imported into their destination country.
Customers are responsible for any customs duties, import taxes, clearance fees, handling fees or other charges applied by customs authorities, couriers or local agencies.
Stealth Peptides is not responsible for orders delayed, seized, rejected, returned, destroyed or held by customs or border authorities.
If an international parcel is returned to us due to customs refusal, unpaid duties, incorrect documentation provided by the customer, import restrictions or failure to collect, any refund may be reduced by shipping costs, return costs, courier charges, handling charges and any product loss where permitted by law.
Stealth Peptides does not provide legal advice on customs, import rules or regulatory classification.
It is the customer’s responsibility to check all relevant laws, restrictions, licences, permissions and import requirements before placing an order.
By placing an international order, you accept full responsibility for any customs issue, import restriction or legal requirement that applies in your jurisdiction.
Some research materials may have recommended storage conditions after delivery. Any storage guidance provided is for research handling and product condition purposes only.
Unless a specific temperature-controlled shipping method is clearly purchased and confirmed, products may be shipped using standard courier conditions.
Customers are responsible for receiving, checking and storing products appropriately as soon as possible after delivery.
Stealth Peptides is not responsible for product degradation, damage or loss caused by delayed collection, missed delivery, incorrect address details, failure to store products correctly after delivery or exposure after successful delivery.
If a customer refuses delivery without prior agreement from Stealth Peptides, the order may be treated as an unauthorised return.
In such cases, any refund may be reduced by original shipping costs, return shipping costs, courier fees, handling costs and any loss in product value where permitted by law.
If you have an issue with your order, you should contact Stealth Peptides first so that we can investigate and attempt to resolve the matter.
Where a chargeback or payment dispute is raised without first contacting us, we reserve the right to provide order records, delivery records, tracking information, correspondence and policy evidence to the payment provider.
Fraudulent claims, false disputes or abuse of the refund process may result in account restriction, order cancellation or refusal of future service.
Stealth Peptides reserves the right to refuse service, restrict accounts or cancel orders where we believe a customer is abusing the returns process, making false claims, repeatedly refusing deliveries, submitting misleading information or acting in bad faith.
To request a return, refund or order investigation, please contact Stealth Peptides using the contact details provided on our website.
Please include:
We will review your request and confirm the next steps where applicable.
Stealth Peptides may update this Shipping & Returns Policy from time to time to reflect operational, legal, courier, payment provider or compliance changes.
The version published on this website at the time of your order will apply to that order unless a change is required by law.
Stealth Peptides supplies research-grade products for legitimate laboratory and analytical use only.
We aim to process, package and ship orders responsibly while maintaining strict research-only, safety and compliance standards.
If you do not understand or agree with this Shipping & Returns Policy, you should not place an order with Stealth Peptides.
